TERMS AND CONDITIONS

Reno NV Cleaning Co LLC

Effective Date: May 4, 2026

These Terms and Conditions (“Agreement”) govern all services provided by Reno NV Cleaning Co LLC (“Company,” “we,” “us,” or “our”). By booking a service, the client (“Client,” “you,” or “your”) agrees to the terms outlined below.

1. SERVICES

Reno NV Cleaning Co LLC provides residential and/or commercial cleaning services, including but not limited to:

Standard Cleaning
Deep Cleaning
Move-In / Move-Out Cleaning

We do not offer hourly-based cleaning services at this time.

All services are based on scope, property size, and condition as disclosed at the time of booking.

2. BOOKING & PAYMENT

Payment is due in full at the time of booking unless otherwise agreed.
Accepted payment methods: major credit/debit cards and approved electronic payments.
No appointment is confirmed without valid payment details.

3. CANCELLATION & RESCHEDULING

Cancellations or reschedules must be made at least 24 hours prior to the scheduled service.
Late cancellations (within 24 hours) are subject to a $75 cancellation fee.
Same-day cancellations or lockouts may be charged up to 100% of the service fee.

4. ACCESS TO PROPERTY

The Client is responsible for ensuring access to the property at the scheduled time.

If our team cannot access the property:

The appointment may be canceled
Applicable cancellation or lockout fees will apply

5. SCOPE OF WORK & CONDITION DISCLOSURE

You must accurately disclose:

Property size
Level of cleanliness
Presence of pets
Any biohazards or unsafe conditions

Failure to disclose material conditions may result in:

Price adjustments
Service refusal
Partial completion of services

6. PRICING ADJUSTMENTS

We reserve the right to adjust pricing if:

The condition of the property differs materially from what was disclosed
Additional time or labor is required beyond the original scope

You will be notified before proceeding whenever possible.

7. SATISFACTION GUARANTEE (NO REFUNDS)

We do not offer refunds.

If you are dissatisfied:

You must notify us within 24 hours of service completion
You must provide specific details and photos

We will offer a re-clean of affected areas only, at no additional charge.

Requests made after 24 hours will not be honored.

8. LIMITATIONS OF SERVICE

We do not:

Remove biohazards (blood, feces, urine, etc.)
Handle pest infestations
Perform mold remediation
Lift heavy items (>20 lbs)
Clean areas requiring ladder use beyond a step stool

We reserve the right to refuse unsafe or out-of-scope work.

9. DAMAGES & LIABILITY

Any damage must be reported within 24 hours of service
We reserve the right to repair or replace damaged items at our discretion
We are not liable for:
- Pre-existing damage
- Improperly secured items
- Normal wear and tear

Clients are responsible for securing valuables.

10. PETS

Clients must secure aggressive or disruptive pets.

We are not responsible for:

Pets escaping during entry/exit
Injuries caused by pets

11. ARRIVAL WINDOW

Appointments have a ±1 hour arrival window to account for traffic and scheduling variables.

12. PHOTOS & QUALITY CONTROL

We may take before-and-after photos:

For quality control
For internal training
For marketing (without identifying personal information)

Clients may opt out by notifying us in advance.

13. TERMINATION OF SERVICE

We reserve the right to refuse or terminate service if:

Conditions are unsafe
There is harassment or inappropriate behavior
There is interference with our staff

14. LIMITATION OF LIABILITY

To the maximum extent permitted by Nevada law:

Our total liability shall not exceed the total amount paid for the service
We are not liable for indirect, incidental, or consequential damages

15. GOVERNING LAW

This Agreement is governed by the laws of the State of Nevada.

Any disputes shall be resolved in the courts located in Washoe County, Nevada.

16. CHANGES TO TERMS

We reserve the right to update these Terms at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

17. ACCEPTANCE

By booking a service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.